Thank you for shopping at The Lovely Mom. We hope you are happy with your purchase from The Lovely Mom . However, if you are not fully satisfied with your shopping for any reason, you may return it to us for a full refund, store credit, or an exchange. Please follow our  return policy information below here. We will not accept returns or exchanges on items that have been worn, used, or altered. Also, we do not accept returns or exchanges on items that have been personalized or customized in any way. Please see our policy page for a full list of items that we do not accept returns or exchanges for.. You will be responsible for return shipping costs. To process a return, please contact us at hello@thelovelily.com

RETURNS

All returns must be postmarked to us  within fourteen (14) days of the purchase date. So don’t delay If you want to return at all. All returned items have to be in new and unused condition, with all original tags and labels attached. We are not responsible for lost packages by your fault. If your package is lost or stolen in transit, we will not provide a replacement.

RETURN PROCESS

To return an item, please email customer service at info@thelovelymom.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address: 

Sha Alom Bhabon, 4th Floor, Madani Nagar, 

Siddhirgonj Opposite of Madani Nagar Madrasha Narayanganj, 1430 

Attn: Returns RMA#

Sha Alom Bhabon, 4th Floor, Madani Nagar, Siddhirgonj Opposite of Madani Nagar Madrasha, Narayanganj Narayanganj, Dhaka 1430

Bangladesh 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned. 
• If your product is damaged by you, We won’t refund anymore. 

Please Note

If you have any questions concerning our return policy, 

please contact us at:

Call:  +880 9638 555 564 

E-mail:info@thelovelymom.com